Contact & Grievances

Therapify Technologies Private Limited · Last updated: 3 June 2026

We want to hear from you. Whether you have a question, need support, or wish to raise a grievance about the Therapify platform or your personal data, please use the details below.

Registered office & company details

General support

For help with bookings, payments, account access, or technical issues, email info@therapify.online. We aim to respond within one business day.

Grievance Officer

In accordance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, the following officer handles grievances relating to the Platform and to personal data:

How we handle grievances

• We acknowledge grievances within 24 hours of receipt.
• We aim to resolve grievances within the timelines prescribed by applicable law (generally within 15 days, and as required under the DPDP Act).
• Please include your name, registered email, a description of the issue, and any relevant booking or transaction references so we can assist you quickly.

Payment-related queries

Payments are processed by our payment partner (Cashfree Payments and/or other licensed payment service providers). For refund or settlement queries, see our Refund & Cancellation Policy or contact us directly.

Therapify is not an emergency service. If you or someone you know is in immediate danger, please contact your local emergency number. In crisis, you can reach iCall (India) at +91 91529 87821.

© 2026 Therapify Technologies Private Limited. All rights reserved.